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By Mark Graham Brown

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Read or Download Baldridge Award Winning Quality: 13th Edition- Covers the 2004 Award Criteria How to Interpret the Baldrige Criteria for Performance Excellence PDF

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Extra info for Baldridge Award Winning Quality: 13th Edition- Covers the 2004 Award Criteria How to Interpret the Baldrige Criteria for Performance Excellence

Sample text

Shea Homes in Phoenix has narrowed its list of contractors to about 50, which it uses to build several thousand homes a year in Arizona. The suppliers fill out abbreviated Baldrige applications. Shea evaluates suppliers against the Baldrige criteria and provides consulting to help them improve their businesses. Several of the suppliers have won Arizona Quality Awards, and Shea Homes has won state awards in both California and Arizona. By partnering with the contractors that build the homes, 76% of the homes built by Shea had zero defects - an 8% improvement from last year.

All graphs of results should include comparative data. 0. 1b asks about the approach used to review and analyze performance data. 2a(1), which asks about the approach for deploying your plans. 1b should be more on how data are analyzed rather than simply how they are reviewed. Data analysis approaches should also be consistent with the company approach for analyzing and correcting problems. 1b. 1b. 0. 0. 3b(4), which asks about how you establish correlations between measures of employee well-being and health and overall company performance.

11 shows a line graph that has been appropriately labeled. 11: Line Graph Appropriately Labeled Other acceptable formats include pie charts, cumulative line graphs, and scatter diagrams. 12. 12: Various Ways of Graphing Performance Rule "first-para">Every aspect of the graphs included in your application should be appropriately and completely labeled. The two axes should indicate the quality dimension that is being depicted and the measure of time. Goals and subgoals should be labeled, along with the phases in your quality improvement efforts.

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