It’s all about the results that are achieved for our clients; our thinking is results thinking for the expected outcome. This means we always achieve your “expected result” in the shortest space of time, we just get it done – Just Results.
12 reasons on how we get your “expected results”
If your computer network goes down in the middle of a busy work day, you need it fixed immediately so your employees aren’t sitting around taking a £10,000 coffee break waiting for their computers to come back online. As a client of ours, we guarantee to respond to any crisis within 15 minutes.
Call us anytime day or night for immediate technical assistance – No more wasting hours for someone to call you back when you need help.
We schedule system upgrades and fixes after normal business hours to save you thousands of pounds in lost productivity. System upgrades, fixes, and installations can bring down your computer network for several hours. For your convenience, we’ll schedule our technicians to perform this work after hours so there is minimal interruption to your normal business activities.
We charge a single monthly payment for remote, telephone, on-site and pro-active monitoring of your system day and night. We don’t charge our support cover clients by the hour so you never have to worry about an unexpected bill or having us on-site for X number of hours, it is all included.
Unlike other computer support London companies that give you an estimate with an hourly rate for “unexpected circumstances,” we’ll give you one flat rate for a project and guarantee to deliver your solutions without charging a penny more. This gives you peace of mind knowing you won’t end up with a bill 2 or 3 times more than you anticipated, or getting hit with hidden charges or extra hours.
When we provide hardware and software, it is supplied at cost price to our clients, this means we get paid for our expertise not hardware and software. Unlike our competitors that make money on every item we concentrate on adding value and using our buying power to get you the best price on anything technology.
The end goal is solving the “problem” and making sure it does not come back. We don’t believe on charging for staff to learn on the job as we know you need it working quickly. We require all of our staff to complete on-going training to ensure we are up-to-date on the latest technologies and solutions.
Dedicated Engineer & Backup Engineer. Whether it’s building a new network from the ground up or helping you figure out why you’re getting an error message when you open a document, you can count on us to help. As a client, you will have a dedicated technician and account representative to ensure you get the highest level of support. You can also count on me, the owner to get involved with your project to make sure you are getting the best solutions and highest levels of service possible.
We fully support and cover your home and treat it as an extension to the office for FREE. By having your home covered, means you have the same business grade computer support at home as you have in the office. No more frustrating computer problems at home, we also support game consoles, printing issues and home network Internet setup.
Unlike other computer support London companies that install a “backup solution” and make it “your responsibility,” we’ll backup your critical information every 15 minutes and guarantee you can continue working within 30 minutes. This gives you peace of mind knowing that we are responsible for your business critical information that you rely on daily.
When our clients hire us to come on site we put an end to the most challenging of computer problems. If after our first visit you are not happy with our technicians or the work we perform, you can cancel your service and refund the payment for that full day. No risk, no hassle and no obligation. What could be fairer than that? No other technical support company will stand behind their work the way we do at H2o Networks.
We will take an audit of your existing system for FREE and give you an action plan of what you can do to get you back up and running. If you want us to provide the service right away we can and offer Free 2 hours to solve any problem that you have.