Why Choose H2o Networks
It’s all about the results that are achieved for our clients; our thinking is results thinking for the expected outcome. This means we always achieve your “expected result” in the shortest space of time, we just get it done – Just Results.
1.- Rapid Response within 5 minutes – If your computer or network goes down in the middle of a busy work day, you need it fixed immediately so your or your employees aren’t sitting around taking a £10,000 coffee break waiting for their computers to come back online. If we can’t fix it remotely we’ll send a technician on site immediately.
2.- Help Day and Night 24/7 – Call us anytime day or night for immediate technical assistance – No more wasting hours for someone to call you back when you need help.
3.- Business Savvy – You Are The Priority – Our clients tell us that they love the personal touch with our technicians and how they treat every issue as a priority. With over 70 years of combined experience, our own team in London fix problems fast and understand what you need to achieve at that moment.
4.- Real Technicians You Know – No one wants to call up and speak to a different person every-time they have an issue and re-explain how their business works. We make sure the same 2-3 engineers are assigned to you and are familiar with your network computers software and the way you work. It means issues are handled quicker with 90% of calls are resolved within 10 minutes.
5.- We’ll Be There Before You Know IT – With our national coverage and key technicians working locally to you, we can be on site within an hour or less.
6.- Always Working IT and Backup – You’ll Never Not Have A Backup Or Not Be Able To Work. – Unlike other computer support companies that install a “backup solution” and make it “your responsibility,” we’ll backup your critical information every 15 minutes and guarantee you can continue working within 30 minutes. This gives you peace of mind (checked by a real engineer daily) knowing that we are responsible for your business-critical information that you rely on daily.
7.- Industry Software – H2o have worked with the main industry software systems for your business and can often solve issues faster than waiting on hold. We also know the pitfalls and can advise on the software based on how you work and before you make a costly mistake. H2o are software company agnostic, we don’t push or promote any specific software, it must be right for each company.
8.- Security Experts – Our philosophy is pro-active not re-active. We use behavioural monitoring analysis to identify hackers before they become major issues or breaches. We take security seriously and educate our clients by conducting security awareness training and answer queries on anything suspicious.
9.- System Changes While You Sleep – we schedule system upgrades and fixes after normal business hours to save you thousands of pounds in lost productivity. System upgrades, fixes, and installations can bring down your computer network for several hours. For your convenience, we’ll schedule our technicians to perform this work after hours so there is minimal interruption to your normal business activities. Oh and the best part that it is included in the annual support.
10.- Directors Home Support Included For FREE – We fully support and cover your home and treat it as an extension to the office for FREE. By having your home covered, means you have the same business grade computer support at home as you have in the office. No more frustrating computer problems at home, we also support game consoles, printing issues and home network Internet setup.
11.- Fixed Price Support – we charge a single monthly payment for remote, telephone, on-site and pro-active monitoring of your system day and night. We don’t charge our support cover clients by the hour so you never have to worry about an unexpected bill or having us on-site for X number of hours, it is all included.
12.- Flat Rate Project Pricing. – Unlike other computer support companies that give you an estimate with an hourly rate for “unexpected circumstances,” we’ll give you one flat rate for a project and guarantee to deliver your solutions without charging a penny more. This gives you peace of mind knowing you won’t end up with a bill 2 or 3 times more than you anticipated or getting hit with hidden charges or extra hours.
13.- Supplier Management – Eliminate the frustration of dealing with multiple suppliers that seem to blame each other and never get to the root of the problem or take responsibility. H2o manage this for you so your staff do not waste time calling and holding for third party software, printer and copier suppliers.
To help you get to know us better, I’d like to give you our FREE Law Firm Advisory Guide titled, The 7 Most Critical IT Security Protections Every Care Group Must Have In Place NOW To Protect Themselves From Cybercrime, Data Breaches And Hacker Attacks
This free guide will arm you with 7 revealing questions you should ask any computer consultant before giving them access to your firm’s network. Even if you aren’t ready to outsource your IT support or make a change, this report will give you the right information and questions to ask when the time comes.
Simply fill out the form here and we’ll send you a copy today!